How to Accept—and Use—Customer Compliments

Listening to customer complaints is challenging but essential when doing business. We all have experience with handling an order that didn’t go quite as they expected or a shipping delay. But just as challenging—and perhaps more difficult to handle—is positive feedback. How can you build on a compliment to get better at your job? How can you use it to make the customer’s next order even better? Here are our tips for accepting positive feedback, and for building on it to lead to even more future success.

Thank Your Customer
This might seem like the obvious first step—and for many people it is—but it bears repeating that thanking your customer for the positive feedback is important. Not only does it show that you’ve listened and appreciated their feedback, but it shows that you would appreciate more in the future. Positive feedback can boost morale at your business, and encouraging it to come again can help keep the positivity flowing.

Don’t Brush it Off
For some people, it can be tempting to downplay your successful customer interaction. Don’t do that! Brushing off the compliment with “It was nothing” or “No problem” might seem like you are emphasizing that you would be willing to do more for your customer, but it can come across as ungracious. A simple “Thank you” really is the best option in most cases.

Follow Up
Following up isn’t fishing for compliments—it’s making the feedback clearer. Take a moment to ask your customer if they would be willing to go into more detail about what made their order experience a positive one. That way you can learn more about what you did right and, hopefully, build a foundation for repeating that success in the future.

Does your customer not have time now? Ask if they would be willing to receive a call from you later to discuss it further. This will give you the chance to learn more and emphasize that you value your customer’s time.

Remember What You Did Well and Talk About it Later
One piece of positive feedback can make you feel warm and fuzzy inside—many pieces of positive feedback can be a useful tool in your marketing arsenal. You don’t necessarily need to encourage customers to publish public reviews, but listen to what they are saying. Do they love the quality of the print you offer? Was your customer service top-notch? Did you have the product they wanted and a few that they didn’t even know were available? If you’re hearing one piece of positive feedback consistently you should be talking about that value when working with new customers.

How do you approach positive feedback from customers? We’d love to hear your feedback in the comments below.

5 Creative Uses for Trading Cards during the Holiday Season

Whether your customer is gearing up for a big holiday season or is preparing to simply get through that busy time and start strong in the New Year, considering creative print should be on their schedule! Trading cards might seem like a simple print piece, but they’re a great canvas for creative print, and that creativity can cut through the clutter of the busy holiday season. Here are our five top choices for using trading cards during the holidays.

1. Previews of New Products
Does your customer have new products coming in the New Year? Trading cards are a fun way to preview those products and cut through the increase in marketing during the holiday season. Include a photograph of the product and the high-level details about that product to provide a preview that packs a punch.

2. Something Different From the North Pole
Is your customer hosting a “meet Santa” event at their retail location? Consider trading cards as a fun giveaway item for kids. This is an especially good fit for stores that specialize in sports and games, but it could be a fun addition to any retail location.

For an added bit of fun, Santa can “autograph” these trading cards for the kids.

3. Fundraisers
If your customer is looking for a lightweight piece to sell for their holiday fundraisers or a fun “thank you” piece to send to donors after a successful holiday fundraiser, trading cards can be a great fit. Instead of player statistics, trading cards can also be created to highlight different aspects of a nonprofit’s mission, different nonprofit employees, and more. They could also be printed with the statistics of a nonprofit’s 2019 activities, the results of holiday fundraisers, and more.

4. Checklists
Whether creating blank wish list cards or highlighting the favorite new products that could make great holiday gifts, a trading card makes an excellent canvas for a pocket-sized checklist. Use one side of the card to highlight what store provided the checklist and the other to create the checklist itself.

5. Creative Event Tickets
Printed with artwork that matches your customer’s event décor or their branding, trading cards could be a fun, creative ticket option for their holiday event. For company events, they should consider including an employee photo for the front.

And, of course, your customers can create much more with trading cards. These small print pieces are an excellent canvas for creative employee profiles small informational pieces, and more!

Do your customers order trading cards? If they do, do they keep things traditional or get creative? We’d love to see you join the conversation in the comments below.

4 Creative Ways Your Customers Can Use Personalized Playing Cards

Are your customers looking for a print piece that is as fun as it is practical? Are you looking for more options for your print order that are just a click away?

Playing cards are available for order on Navitor.com!

If you haven’t given these personalized print pieces a closer look, it’s a great time to talk to your customers about the possibilities of playing cards. With pre-designed faces and full color backs that can be personalized with your customer’s chosen image, playing cards have plenty of personalization potential alongside easy-to-read card faces. And, with a bit of creativity, your customer can use these print pieces to give their marketing a boost! Here are four options.

  1. Fundraisers
    Personalized with your customer’s logo, a full color photograph, or even a “thank you” message for donors, playing cards make excellent gifts for donors to nonprofits. They can also be a great item to sell! Even better, these cards will keep the nonprofit’s branding in the public eye with every game, whether that game is solitaire or a round of poker.
  2. Promotional Gifts
    If your customer is looking for a way to impress their top customers or for a gift when someone visits their facilities, playing cards are an option that will be used time and again. They can be printed with a branded image like your customer’s logo, a photograph of employees, a “thank you” message from your customer, or even the name of the recipient!
  3. Party Favors
    Playing cards are a promotional gift that has almost universal appeal. Not only are there a wide variety of different games that can be played with playing cards, but many people collect decks of playing cards as well! They are an especially good fit for gaming events like a poker night, but they can also stand out as a favor for your customer’s upcoming holiday events.
  4. Add an Element of Fun to Classrooms
    Whether they are used to illustrate numbers, organize classroom games, randomly select students, or provide kids with an activity for when their homework is done, playing cards can be an excellent addition to classrooms. And because they can be personalized easily and in low quantities, the back of these cards can be marked with any information your customer wants—the name of a teacher to ensure that they are returned, the school’s mascot to encourage a bit of extra school spirit, or the school’s name so that the same design can be used for gifts and classroom use.

Do your customers order personalized playing cards? How do they use them in their business? We’d love to see you join the conversation in the comments below?

Have You Met These Brand Personalities?

Often, interacting with a business is about more than simply placing an order for a product—it’s about connecting with the business almost as if the brand itself is a character. Brand personalities are embodied in the way a brand speaks and behaves, and those personalities resonate with people. Not only do they make the brand easier to identify, but they also encourage customer loyalty.

Whether a brand has a single, strong personality trait or finds itself somewhere between the two, a brand personality can guide marketing efforts and give customers something to connect to. So, have you met any of these brand personalities? And does your business fit one of them? Read on to find out.

The Everyman
Have you ever come across a business that wants to reach everyone? Their brand should probably be an everyman. They’re down to earth, they’ve got wide appeal, and they’re very genuine. They often work with universal products like denim or grocery store staples. Is this brand personality a little boring? Maybe, but they’re generally likeable and relatable.

The Rebel
The rebellious brand is often a brand that is reaching out to customers that want to disrupt the status quo. They might sell edgy clothes or specialize in the needs of a niche community. They’re brash and aren’t afraid to shock. They don’t have the general appeal of the everyman, but they’re well-suited to their particular customer base.

The Hero
The hero is here to save the day! These brands are often built around a product that helps people improve the world, whether that is helping them improve their own lives, address a social problem, or helping people take action.

The Nurturer
The nurturer is a quieter brand, especially when compared to the hero, but its focus on sincerity, kindness and thoughtfulness can make customers feel comfortable and well-cared for. These brands often put a premium on customer service and goes above and beyond to provide excellent service to the people who do business with them.

The Jester
Are you looking for a brand that lets you have a laugh? The jester is that brand! They might offer products that are focused on recreation or they might just want to give a positive customer experience, but either way the jester approaches customer interactions with humor and is always trying to ensure that everyone has a good time. This approach is less common with more serious markets—for example, you might not want to crack a joke while selling safety signage—but the jester can be found in a wide variety of places putting a smile on consumers’ faces.

The Creator
Innovative and maybe a little artistic, the creator is a brand that encourages self-expression and individuality. It’s artsy, and may play fast and loose with a few of the conventional rules. This brand probably also has extraordinary design behind their marketing.

Does your brand have one of these personalities? Do you combine two of them? Or are you working to build your brand’s personality? We’d love to continue the conversation with you in the comments below.

Perfect Print for Boutiques

Whether your customer creates the products for their own store or gathers the very best to offer consumers, boutiques are a market where print is one more chance to make things extraordinary. Print can help add branding and style to every angle of a boutique’s business, from personalizing the building to adding an extra special touch to every product. Here are our picks of print pieces perfect for boutiques.

From the Moment They Walk Through the Door
One of the first ways that consumers connect with your customer’s brand is in their storefront, from their window display to their signage. And that signage is an essential way to personalize storefronts of all sorts. For an unexpected touch, your customer should consider clear window clings or vinyl wall art to reinforce architectural signage; these decals can be used to show off brand imagery and colors, display store hours, and add a bit of extra style.

Badges and Signage Bring Branding Indoors
The consumer is in the door—now what? Signage can also be used to brand a store’s interior to keep that branding going. Wall art can add style to the décor, signage can help guide guests through the store or provide necessary instructions, and decals can be used to highlight new products or special buys in glass product cases.

And your customer should be sure to match their badges to that signage. Even when employees don’t wear uniforms, branded badges create a polished look and make them easy to find when a shopper needs assistance.

Business Cards Add Polish and Professionalism
Business cards are a classic piece that many businesses use to connect with customers and investors, and boutiques are no exception. For boutiques, however, your customer might want to add an extra special touch to their business cards to match their extraordinary product offering. Consider adding color core stock for an unexpected pop of color, glitter color core for sparkle, or pearlized stock for a subtle shimmer.

Labels and Tags for Products
Boutiques specialize in well-chosen products, and the right product labels and tags can help add a special touch to this hand-selected flair. Your customer should consider using labels to add a branded touch to boxes, brown paper bags, and other preexisting packaging.

Branding with Every Buy
Does your customer want to keep the branded appeal going when a purchase has been made? They should consider adding personalized plastic bags to their business. Not only do these bags give them the chance to create one more touch point for their brand, they add a polished advertisement to each additional person they pass by.

And keep an eye out for new products that your customers who own boutiques will love!

Do you do business with boutiques? What print pieces are their favorites? We’d love to see your feedback in the comments below.

5 Fall Events in need of Tickets

Event tickets are a versatile print piece. Does your customer want to host a raffle? They’re ready to go. Do they want to create stylish tickets for a gala? Event tickets are there. With so many opportunities, we wanted to highlight some of our seasonal favorites. Here are our picks for fall events in need of personalized printed tickets from your business!

  1. Outdoor Concerts
    The weather might be cooling down, but outdoor events are still going strong and personalized event tickets are a great way to keep track of attendees and manage entry. Tickets can be coordinated with event posters and décor to make the experience feel complete.
  2. Fundraisers
    As we mentioned before, event tickets are ready-made for raffles—they even feature perforated ends that are easy to separate for drawings. Full color print makes them a great canvas for nonprofit branding and messaging.
  3. Fall Commencement
    While spring is a more common time for graduations, if you work with customers in higher education you might want to mention tickets for fall commencements! While fewer students finish their college careers in the fall, these are still events in need of tickets. Even better, you can use this order to get your foot in the door for commencement events in the spring.
  4. Employee Appreciation Events
    Adding a ticket to an employee appreciation event can be an excellent way for your customers to add a bit of polish to employee appreciation events. A personalized event ticket makes the event feel more exclusive and more exciting. And with temperate fall weather, it’s the last chance many of your customers will have to take advantage of outdoor spaces before winter weather sets in.
  5. Pre-Holiday Previews
    Some businesses host previews of the new products they will be debuting for the holiday season, and while these previews already feel exclusive an event ticket can help add to that feeling. This will make the event—and by extension, the products on display—feel just that more important.

What fall events are your customers’ favorites? How do they use tickets to add polish to these special occasions? We’d love to see your suggestions in the comments below.

Speed Up with Faster Print Quotes

Sometimes your customers need their quote fast—what can you do to get your quotes faster? As it turns out, there are a few things you can do to help ensure that nothing gets in the way of your quoting process. Often, your quote will arrive faster if we have more information about your order. So, how can you get your quote faster? Here’s what we need to know.

Start With Your Name, Contact Information, and Account Number
Because we work exclusively with resellers, we need to know that you’ve signed up for a Navitor account. That’s why it’s a good idea to put your account number and contact information upfront; it means that we can confirm your account quickly and ensures that we don’t need to double-check your information before getting your quote.

For an additional boost of speed, put your account number in the subject line. It’s an easy way to ensure that we get right to pricing your print products. And speaking of those products…

Product Details in Detail
What do you know about the print piece your customer needs quoted? We can give you more accurate information when you include as much information as possible, and it will cut down on back-and-forth while we try to get the specifics of your order. What information should you include?

  • A basic description of the order. What products do your customers need? Do they need sales sheets? Are they looking for a custom-sized folder?
  • What quantity?
  • What is the finished size of the piece?
  • Does your customer want a stock from our standard selection, or are they looking for a custom-ordered stock?
  • What type of print do your customers need? Do they need spot color print? Full color? Are they looking for a specialty process like enhanced finishes?
  • Does your customer need bleeds?
  • Will the piece feature single-sided or double-sided print?
  • Does your customer want a proof? Will digital work best, or do they want a press proof?

This list can seem like a lot of information, but it really does allow us to create a better and more accurate quote.

Instant Quoting for the Truly Speedy
Our quoting department isn’t the only way for you to get a quote. We also offer our online price calculator for real-time pricing. Simply select your product line from the drop down list on our homepage and click “Go” to start. Once you’ve clicked, you can select your product category, subcategory, and then product details. The calculator will instantaneously calculate online pricing for your order and your order’s production time. You can even click a button to start immediately.

What suggestions do you have for print buyers looking for printing quotes? We’d love to hear your suggestions in the comments below.

4 Sales Call Mistakes Your Customers Have Probably Heard This Week

No matter who you are talking to, a sales call can be a challenge—especially if your customer has been the recipient of several sales calls recently. Not only are you trying to make sure that your customer knows the benefits of the print you offer, but you’re trying to stand out from the crowd. By avoiding these four sales call mistakes, you’ll stand out from the crowd in the best possible way.

1. Being Too Aggressive
Whether it’s talking about yourself too much or pushing your products even after your customer has said that they aren’t interested, being aggressive is one issue that your customers are familiar with and it probably loses your competitors sales. Instead of being very aggressive with your customers, make sure that you balance your confidence with creating a connection with them. Ask questions about their print needs, offer options, and remember that the final choice of what print to order ultimately belongs to your customers.

2. Using Jargon
Your customer probably has some experience in print, but that’s no reason to fill your call with as much jargon as possible. Many salespeople use jargon in an attempt to sound like an expert, but it can alienate customers and make the call take longer than it needs to be because the customer may need to ask questions later about what those terms mean. If you need to use a technical term—bleed, for example—make sure that you’re also defining the important term in your sales pitch.

Speaking of important information…

3. Lack of Information
Whether it’s fumbling to find important information or talking only about the business itself and not about the products, a lack of usable information can make your competitors seem like they don’t know what they’re doing. Remember that you are the expert—be sure to have the information you need at the ready to ensure that your expertise comes across to your customers. Have your supplier’s catalog bookmarked so you can find that product at a moment’s notice. Keep your notes about previous conversations on hand. Not only will this help the call go more smoothly, but it will also highlight your expertise.

4. Not Giving Your Call a Clear Call-to-Action
Imagine how your customer feels when a sales call ends and they don’t have a clear picture of what’s next. Will they be sent a digital copy of a catalog to browse? Will you be calling back with a quote? What phone number should they use to contact you if they have questions? If you can give a clear call to action—a clear next step to your customer—it makes the sales process easier for them and helps ensure that you’ll get that next call!

What do you consider a big sales call mistake? Did we miss the biggest mistake on your list? We’d love to see you join the conversation in the comments below.

4 Back-to-School Lessons You Can Use in Your Business

We talked a few weeks back about how you can go “back to school” to keep your business knowledge moving. Today we want you to think back to the lessons you learned when you were in school—and put them in practice in your business! Here are four of the classroom lessons that will help your business thrive every day.

1. Have the Right Supplies
Remember when you were getting ready for the return to the classroom and you got a shopping list of the things you would need that year? Business can sometimes be a lot like that—having the right tools on hand when you start the job is essential.

But what are the right tools? As a professional, unfortunately, you can’t simply pick up your checklist at your average big box store. However, you also have the benefit of experience and can make your own list. Does having a vertical market sales kit on hand for meetings help you make the sale? Make sure you have one of these kits on hand at the start of the next sales meeting. Does one of your customers respond to having a catalog laid out in front of them? Make sure you’ve got that catalog ready—or send them a personalized digital catalog like our zoomCatalog.

2. Take a Moment Every Day to Stay Organized
If your elementary school was anything like mine, you spent some time every day picking up after yourselves, and this is a great habit to build in your business, too! Take a few minutes every day to organize your files, get a few small tasks checked off your list, and straighten things up at your desk. This will help you stay organized, and you’ll find that doing a little every day is much simpler than doing all that organizing at one time.

3. Give Yourself a Break to Recharge
Whether it’s taking a lunchtime breather or getting outside for some “recess,” taking a moment to recharge can be just as helpful for you now as it was when you were in school. Taking that break can help you work more effectively and get more done in the long run.

4. Don’t Be Afraid to Ask a Question
Do you need more information about a new product? Are you unsure how to go about placing an order? Do you just want to have a little more clarity? It can be easy to avoid asking these questions because you’re worried about whether you should already know this information—but don’t be afraid to raise your hand! Whether it’s asking a teacher for more information or asking your print provider for more information about a new product, asking a question is as great an idea in your business as it was in the classroom.

What schoolroom lessons do you still use in your day-to-day life? We’d love to see you join the conversation in the comments below.

Marketing: It’s Time to Shake Things Up!

alarm clock announcing that it's time to change your personalized print marketing

Whether you’re feeling stuck in a rut with your marketing efforts or you want to reach out to a new audience, sometimes you need to shake things up with your marketing efforts! If you’re looking to make a change, here are a few tips for shaking things up with your marketing strategy.

Shake Things Up on Social Media
Because it moves quickly and changes just as quickly, the social media world can be a great way to shake things up with your marketing strategy. First and foremost, if you don’t have an online presence for your business you should definitely create social media pages as a new way to connect with customers. Once you’ve created these pages, it’s time to get started!

If your marketing is a highly polished and conservative affair, consider using social media to show a more casual, more human face to your business. Depending on your customer base, you might also want to show off the visual flair of the print you provide by sharing photographs on social media. This gives you a chance to show a different side of your business and possibly appeal to a whole new market.

Experiment With Seasonal Marketing
With the holidays coming up, you might want to think about how you can create seasonal marketing for your business. Not only is embracing the holiday season a great way to shake up your marketing and give you the chance to try something new, it is also a great way to experiment with new things without dedicating your marketing strategy to them long term.

Talk to Your Customers
Are you looking for a lower-risk opportunity for change? Talk to your existing customers about what they love about your business and what they wish they had known when they first started to do business with you. You might find that you aren’t highlighting the best that you have to offer and have the opportunity to change your marketing for the better.

Reach Out to Find New Ideas
This isn’t just one way to shake up your marketing—it’s opening the door to potentially endless ways! By reading books or blogs and following social media accounts written by people outside your specific industry you might find inspiring new ideas. As print professionals, you have a lot of choices—read a book on marketing strategies from a professional marketer, read blog posts about the markets that you work with most often, or follow small business owners to learn about a variety of new topics.

How do you shake up your marketing efforts? We would love to see you join the conversation in the comments below.