Major Changes Shaking Up the Healthcare Industry

A large part of how we support our distributor partners involves taking into account predicted trends for the upcoming year within a variety of vertical markets. As we look forward to a new year, it is apparent the competition will be fierce and those with solid sales strategies will excel. We’re taking a close look at what big changes this new year brings for healthcare organizations and what that means for our distributors.

Healthcare marketing budgets are up

Out of the main types of healthcare companies in the U.S., including categories like pharmaceutical manufacturers and medical device firms, biotech companies had the highest marketing budgets. Nevertheless, all have increased their marketing spend in the last couple of years. On average, the marketing budgets of healthcare companies in the country grew by almost two million dollars. Great news for our industry is the added fact that in general, the healthcare sector tends to focus more on advertising by way of traditional media rather than digital, at least on a local level. This means more print sales for you.

Healthcare continues to consolidate and run as a business

Many industries have been seriously affected in the last couple of years, while vertical markets like healthcare continue to forge ahead impacted in a very different way. Increased demand, as well as mergers and expansions, have brought marketing opportunities for rebranding, open house events, and other communications and promotions. Loyalty programs, direct mail, and promotional products will be increasingly needed. Print marketing has been deemed the most effective marketing strategy for products and services in the healthcare sector. This is due in large part to how hard it is to convince consumers to trust a brand’s product or service just by reading an online ad. However, studies show that most consumers trust printed material far above digital, especially in the healthcare market. The power of print marketing cannot be overemphasized in this industry.

People are seeking integrated healthcare systems

The alternative healthcare sector provides a variety of health services such as acupuncture, naturopathy and homeopathy, meditation, yoga, massage, and much more. The practitioners in this industry had typically operated private or group practices in their own offices, however, due to the pandemic, industry revenue fell significantly when practitioners were unable to offer in-person services. As restrictions lessen, industry revenue has surged as patients quell their pent-up demand for alternative services. The industry has returned to robust growth and at the same time, more insurance companies and employers have recognized the benefit of covering alternative healthcare.

The forecast

As this expansion continues, more practices are landing in the facilities of others, such as hospitals and medical centers because today’s healthcare consumers are seeking out integrated systems and they want convenience. They want easier access to the services they are looking for, when and where they need them. Demand for alternative healthcare is expected to continue over the next five years as a result of increasingly favorable attitudes toward industry services and favorable demographic trends. In particular, the aging population, facing the mounting incidence of disability that accompanies old age, is expected to bolster demand for alternative services. More importantly, the growing acceptance and expanding coverage of these services will drive industry growth. As consumers look more to integrated healthcare systems — where they also have access to retail, urgent care, primary care, and hospitals — traditional hospital systems and large group practices will feel the pressure to expand their services.

What does this expansion mean for our distributors?

Marketing and advertising is expected to take up a significant chunk of budgets as enterprises must promote their businesses rather than just rely on word of mouth. Having a clear understanding of the most important keys for success for this industry – like creating a stellar reputation, developing a symbiotic relationship with other healthcare providers, educating the wider community and generating a loyal customer base – will help you speak directly to their needs. It is also a great exercise in observing the opportunities for print within each key and aligning products and services to meet your client’s objectives.

The Research Dollop

To further expand your familiarity and expertise within the healthcare industry, we’ve created a research dollop for your use. By exploring the predominant needs of the industry and considering the practical sales tactics offered, this educational asset will assist you in either breaking into or further penetrating this worthwhile industry. Taking into account the industry’s major priorities, the most-ordered print products, and reviewing tips on what to say, the healthcare dollop gives you valuable insights and tangible conversation starters. It aligns healthcare marketing objectives with products and services for you to sell to support expanding alternative healthcare, as well as branding opportunities in other growth areas such as non-emergency procedures, and urgent care centers. Additionally, you’ll find questions to ask and the top action steps you can take right away to increase engagement and boost your sales.

The takeaway

Print marketing has had a long-standing alliance with healthcare and it proves to be the best way to stand out in a crowded media landscape. Physical ads and printed pieces have more impact and emotional weight than digital marketing and end up being decisive factors for consumers contemplating healthcare providers. With print marketing, prospective customers can get more details and develop an emotional and subconscious affiliation with the brand. Utilizing various print marketing tactics with all they have to offer is a perfect way for your customers in the healthcare sector to generate new leads and increase brand awareness.

Our newly updated healthcare flyer for the healthcare industry is now available and our healthcare industry dollop has up-to-date information regarding selling to healthcare, designed to help you position yourself as a thought leader and problem solver in this market. For social posts or your website, we have a healthcare social toolkit that you can use to copy, paste and post.

Staying on top of market trends and industry conditions gives us the means to help you make the most of identified opportunities. Rely on us as your go-to resource for thought-leadership and innovation. We’re here to support your efforts in delivering the best customer experiences, giving your customers what they need, and addressing topics important to them.

Program Selling to the Financial Services Industry

From direct mail outreach to in-branch brochures, and from outdoor and indoor signage to handouts at trade shows and events, banks and credit unions continue to need copious amounts of printed materials. Print communications remain powerful marketing tools for the financial services industry, yet streamlining ordering and maintaining brand cohesiveness between branches prove to be hurdles many have yet to master.

All the feels

Because print advertising connects more on an emotional level with readers than digital, it continues to be the go-to medium of financial services companies. It offers readers a chance to linger over product and service messaging in a way that other channels don’t. Print advertising provides prospects a tangible way to engage with the brand message.

  • Print lasts longer (digital ads disappear in seconds)
  • Print is viewed as more trustworthy
  • Print is cost-effective

However, there is without question a significant focus on online banking, and digital access to banks has increased greatly. Accordingly, mixed marketing such as a postcard with a QR code or Bitly link to online banking will help provide direct access to products and services.

Time to think like a financial services company
What do you suppose keeps their marketing decision-makers up at night? For larger institutions, they may be considering the demand for consistency across multiple branches, indicating the need for a program solution that ensures uniformity in messaging, seamless installation and access to additional products. For medium and small institutions, they may be contemplating local business investments, signifying the need for a collaborator like you to partner with them. They may also be looking to the local chamber of commerce to bring in more opportunities and to demonstrate the value of such investments to the community. For maximum trajectory, think mailing campaigns, vibrant signage, and community canvassing, as well as developing investment guides and infographics depicting top areas of growth.

Here are more ways to get into the minds of your financial services clients:

Trust is numero uno.
Every one of your financial services company clients will tell you that ensuring their customers or members feel trust in their financial institution is priority number one. This includes trusting that both their personal AND financial well-being are being looked after. Refining branch-to-branch and branch-to-member information flows while quickly distributing new collateral based on changing interest rates and economic conditions is paramount to a financial services company’s success. They also lock in that trust by maintaining a positive perception and core position in the community while upholding compliance and regulatory mandates across print.

Renewal and revitalization matter.
More than ever communities are thinking local (shopping, supporting, frequenting) and banks often support “Shop Small” sponsorships or local events to further promote their role in the community. Events require communication efforts, signage, giveaways, apparel and residual marketing products. Special financing, payment forgiveness and small business loans are a few examples of advertising offers that banks and credit unions will consider as an important part of recovery efforts.

Branch distribution is a big deal.
When they roll out a program, financial services companies want their vendors to help coordinate the distribution of their products and may require kitting and project management. Both standardization and compliance are very important across branches, but often your bank and credit union clients don’t have the internal staffing to ensure proper installation and execution. This works to your advantage … with our help, you can really deliver the goods here.

Going online is inevitable.
While digital marketing tactics aren’t as touchy-feely as print and can quite honestly leave bank customers and credit union members cold, online banking is certainly the preferred choice for most, and we don’t see this changing. At the same time, having a local presence is important to a financial services company’s growth. Therefore, maintaining a consistent brand image across all mediums (print, online, signage, promo, apparel, business identity, folders, etc.) is crucial for connecting the digital world to their local community.

A holistic approach

This is where multi-product selling (or program selling) makes its grand entrance. Whether starting small with individual product sales and then building on the offering over time, or introducing a whole suite of cohesively branded products to their financial industry customers, our distributors can really bank on our technology platform designed for program selling. Let’s walk through some case studies that really illustrate the benefit of our solutions:

  1. A large financial institution wanted to deepen relationships between their lending officers and customers by personalizing essential documents. With custom printed Post-it® Note business cards and notecards, the company achieved its marketing objectives without a costly overhaul of existing print collateral. The custom adhesive notes included the lending officer’s contact information and photo, and could be applied to all communications with the customer. As a result, lenders used fewer of their higher-cost business cards, reducing overall print spend. Personalizing generic financial documents with custom branded adhesive cards allowed lending teams to engage with their clients and community.
  2. A distributor just getting started in selling print placed their initial orders manually because they were not very confident with the medium, let alone Navitor.com. Eventually they progressed to placing a couple of orders on Navitor.com and quickly realized just how easy it was to simplify and streamline the ordering process – especially around improving timeliness. As they kept working with their client, they discovered five more locations that were going to need similar branded products, and decided that time/order management could potentially become a bottleneck. We set up a white label ordering platform that their client can order from directly. This program started with a few orders for five-dollar name badges and will likely mature to a five-digit sales growth within a year. The program includes business cards, badges, envelopes, letterhead, presentation folders, decals, labels and more.
  3. Brand control on a large assortment of products was a challenge for one company that faced a surge in requests from their clients looking for ways to mitigate the impact of the pandemic. The need for communication and marketing materials increased exponentially. With the rapid increase, the company realized they needed to lock down brand standards. Working with Navitor on product fulfillment and utilizing our online ordering platform customized to meet the specifics of their organization saved the day. Locations can log on and order their pre-branded business stationery, their new customer kits and the rest of their marketing materials.
  4. Technology integration and brand control were sticking points for one distributor’s large client with 2,000 locations. They were having difficulty maintaining brand standards and controlling expenses since each location was ordering their print ad hoc from various vendors. After the client established their own brand portal to centralize sourcing, it was vital to find a print provider that could integrate quickly with their existing e-store ordering platform. By partnering with Navitor, the distributor was able to spin-up an ordering platform that incorporates brand compliance and efficient ordering while controlling the quality and brand conformity of the end product. In addition, the client has sourced several additional print items Navitor produces, resulting in BIG business for our distributor.

Content you can count on

Our newly updated flyer for the financial services industry is available here, and our industry dollop has up-to-date information regarding selling to financials, designed to help you position yourself as a thought leader and problem solver in this market. For social posts you can copy, paste and post from your social media accounts in order to prompt conversations, click here.

We are keeping our fingers on the pulse of the financial services industry and are working on your behalf to provide useful content and relevant solutions to keep you selling. Staying on top of market trends and industry conditions gives us the means to help you deliver the best customer experiences. To make sure you’re giving your customers what they need and addressing topics important to them, rely on us as your go-to resource for thought leadership and innovation.

The Silver Lining in Supply Chain Disruption

Levels of change and uncertainty beyond compare in the global business community have affected the commercial print market. Surging demand, supply chain disruptions and sharply rising costs have significantly altered the economics of our business. North America’s pulp and paper industry in particular is experiencing a supply/demand imbalance that has raised prices, increased input costs and left some markets unable to produce enough product to keep pace with demand. As we enter the final quarter of 2021, all segments of manufacturing are impacted by record-long raw material lead times. Here we briefly summarize the major factors at work in our industry and how they are affecting the cost and timing of the products we deliver. The following factors are having a direct impact on manufacturing operations:

Extended deliveries
Delivery delays have become commonplace on raw materials and finished goods and are expected to continue for several months. There are several reasons for this:

  • A shortage of drivers is the main contributor to extended delivery times.
  • On average, there are five shipments that need coverage for every one driver.
  • The demand for ocean transportation has increased 30% and outpaced supply due to container shortages. This has resulted in long delays, port congestion and significant cost increases.

Material constraints and allocations amid surging demand
The demand for raw materials has reached historic levels, causing manufacturers to experience bottlenecks in their supply chains. Certain substrates are becoming increasingly difficult to source and are even subject to allocation restrictions in some cases. Though expected to normalize as the months pass, certain supply restrictions and allocations currently still apply.

Rising costs
Most material suppliers (labels, paper, films, adhesives, packaging, pallets, etc.) have announced significant price increases with more expected yet this year. NBSK pulp prices are at their highest point in the past two decades, having climbed steadily over the past three months.

Mitigating the disruption
By working together, there are a few things we can do collaboratively to curtail cost increases and maintain product availability:

  1. Demand preparedness – ask your Navitor Print Coach for prepaid inventory if you need a specific stock
  2. Ordering – get future orders submitted in a timely manner and plan for extended lead times
  3. Risk mitigation – be available to review and approve alternative materials where appropriate to increase supply chain flexibility
  4. Back-up plans – ensure multiple backup or overflow printers are ready for you
  5. Communicate – have conversations with your customers to inform them of price changes

We know that your customers are important to you. You want to make a good impression. You need products on time and with excellent quality. We get it. We’ve extended our hours, added experts to our team, and have more inventory ready for you than we’ve ever had – all to mitigate these supply chain challenges. Yet the picture is changing daily and you may experience a 1- to 2-day delay based on this increased demand. Want to go faster? There are ways to make that happen:

  1. Order online from Navitor.com. Forgot your password? Link here or contact us.
  2. Stay at the front of the line. Include all the necessary information in your original quote request! We have an online request form for custom requests.
  3. Upgrade your shipping. The Post Office implemented its slowdown on October 1st.

We’re here to help you drive more sales. We know the supply chain is making business more challenging than ever, but we have more inventory than ever. We are ready for you. Because circumstances change daily, talk to us about print and stock options to make your orders come through faster.

The silver lining
Can supply chain disruptions actually make you MORE competitive? Yes. Our latest webinar illustrates how. In “6 Strategies for Navigating Supply Chain Disruptions” we reveal ways to use print to catapult sales in a disrupted market.

Content you can count on
Our newly updated Supply Chain Thought Leadership piece has up-to-date information regarding our supply chain, pricing and recommended articles to help you remain resilient in a disrupted market.

The takeaway
Rest assured, we are monitoring the supply chain situation continuously and we are working on your behalf to minimize the impact of these issues. Staying on top of market trends and industry conditions gives us the means to help you deliver the best customer experiences. To make sure you’re giving your customers what they need and addressing topics important to them, rely on us as your go-to resource for thought leadership and innovation.

Younger Generation Agree: Print is Cool

We live in a digital world. This leads many to ponder, has digital dependence made print irrelevant? Not one bit. Devices are smarter, delivery is faster, everything is more tech-driven and the whole shebang is more connected. And so, we’ve wound up with an increased focus placed on digital-driven tactics and marketing strategies. But that has created grossly oversaturated digital channels. The end result? Media-bombarded consumers who are resistant to marketing messages.

The revival of print in the digital age
While we use digital communications more and more for everyday interactions, some products and experiences just can’t be digitized and in that rests the importance of print marketing. There’s a plethora of research that finds a significant difference between communicating through tangible, printed materials and communicating through digital means. The proof is in the data:

Print

  • Easier to comprehend
  • Minds are less likely to wander
  • Has nearly zero distractions
  • Outperforms digital
  • Easier to engage with content
  • Retention greatly improved
  • Best for training and education

Digital

  • Harder to comprehend
  • Triggers wandering minds
  • Contains loads of distractions
  • Most screens interfere with the navigation of text
  • Causes stress and exhaustion
  • Scrolling is mentally draining
  • Readers must move + comprehend text simultaneously

In addition to all the research data findings, because our eyes are mostly straining to look at screens for hours on end for work alone, the joy of printed material becomes much more appealing. Since early 2020, lockdowns and isolation has further promoted the increasing dependency on our digital devices making people crave authenticity and a human connection – and print marketing is just the thing that helps make brand connections in a tangible and memorable way.

The “in-thing” for Millennials
Workplaces today have computers throughout, and companies rely heavily on cloud services. Yet many industries still depend on print media for marketing, communication and other important functions like training and education. And let’s not forget about print’s appeal when it comes to generations younger than Boomers and Gen Xers. Today, Millennials are the largest generation in America’s workforce and it’s predicted by 2025 they will comprise 75 percent of the global workforce. Fortunately, print is becoming increasingly popular with them and subsequent generations. When thinking of Millennials and Gen Zers, most conjure up images of folks glued to their phones, however, data shows print media holds an important place in their day-to-day lives.

Studies show that Millennials spend more time reading their mail than any other generation. Adweek reports that 92% of college students prefer reading printed materials to digital material. Even generations that grew up in a digital world are not nearly as print-adverse as people may think. In fact, while all generations have gravitated to more and more online shopping, at the same time, everyone – regardless of birth year – is much more likely to trust information in print media versus that published in digital formats.

With the sheer volume of information overload at the digital level, print media separates companies and brands from the crowd. Print materials are seen more because they are seldom ignored and not deleted as we so often do with digital content. Print advertising also provides a broader customer experience, one that allows for a deeper level of engagement than that of fleeting, digital stuff.

Cool defined: fly, swank, chic, mod
To mark the significance of print and promote the use of it, Print Drives America Foundation’s national advocacy initiative includes a “PRINT IS COOL” ad that helps get the word out about the digital fatigue that is upon us and how print media like direct mail and advertising inserts are preferred over the interruption of digital advertising. Their message is simple and to the point: Print is cool, and yes, all ages really like the enhanced experience of printed products! Files for the ads are available to all, printers, vendors and publications. The ads may be customized with their own company signatures. Visit pialliance.org/print-drives-america-foundation/ to download files. Posters and mailing pieces are also available.

The takeaway
While digital connections escalate, so does scroll fatigue. Print can provide an opportune and much-needed screen break that effectively complements and strengthens marketing campaigns. There’s no question print marketing is still cool after all these years. Things like direct mail, product inserts, specialty packaging, displays and promotional products – when used in conjunction with digital touchpoints – can help amplify a brand’s reach. It’s an ideal time to recognize the crucial role that print media plays in every aspect of life and take advantage of the various ways it can be used to promote company and business initiatives in a way that’s more intriguing, captivating and readily absorbed.

Emerging Technologies Keep the Print Industry On Top

Print has a long history. Perfected and ready for commercial use in 1450, the Gutenberg press owed much to the medieval paper press, which was modeled after the ancient wine-and-olive press of the Mediterranean area. Picture the first press operators using a long handle to crank a heavy wooden screw, exerting downward pressure against the paper that was placed over the type mounted on a wooden plate. The wooden press reigned supreme for more than 300 years, and had a rate of about 250 sheets per hour printed on one side.

Using print as a practice to sell things also emerged in the mid-fifteenth century. The earliest surviving printed advertisement in English is said to be an ad for a newly printed book. In 1476, Britain’s first printer produced not just the manual for priests called Sarum Pie, but easily portable, playing card-sized advertisements for the book, as well.

The printing press and subsequent technological advances related to paper manufacturing and distribution led to the establishment of print as the first mass medium. And despite the advent of many other forms of mass media, print is still a reigning champion as a channel for information and promotion.

After the U.S. postal system was established in 1775, it took several decades before the brilliance of combining print and mail took hold. The American Anti-Slavery Society printed and mailed marketing materials to religious and civic leaders in the South in 1835. This is likely the first direct mail campaign. They created a mailing list from public sources like names in newspapers and city directories.

Many retailers and service providers started using “circulars” as a mail order marketing strategy to develop their sales efforts in the 1860s. Here are some of the other early direct mail marketing participants:

  • The New York Life Insurance Company began direct mailings as early as 1872.
  • That same year, Montgomery Ward and Company became the first mail-order business to make a fortune through retail sales, beginning with a simple one-page catalog featuring 163 items.
  • Soon after Montgomery Ward’s success, Sears began mailing flyers for watches to rural customers. These flyers evolved into 500-page catalogs that shipped to more than 300,000 homes. This process revolutionized how to buy goods. No matter where they lived, customers could be contacted directly to buy products.
  • The National Cash Register Company was also enamored with direct mail, dispatching almost four million pieces of printed material to prospects in the late 1800s.
  • The Book-of-the-Month Club began in 1926.

Today, we have over 40,000 post offices, and the postal service delivers more than 200 billion pieces of mail each year to over 144 million homes and businesses nationwide.

You may think high-tech is for other industries and not much has changed with print since the earliest days of the print and direct mail boom, but not so fast – as high-tech advances have spread across the business spectrum over the past several decades, the printing industry is one of its many beneficiaries.

We’ve compiled a list of a few notable technological advancements in print worth mentioning:

Alignment advancements
Front-to-back registration is complicated, time-consuming and tricky for even the savviest print operators. Today, advanced passes can perform this once manual routine in either a fully automatic or semi-automatic way.

Automation
Automation is revolutionizing printing and removing countless human-led errors that impact throughput and profit margins.

Color and toner technology
Automatic color technology can make a huge difference to bottom lines and finished products. New tech now checks for stability and density, and the new generation of toner uses emulsion aggregation to lower costs, sharpen image quality and reduce energy usage.

Digital print
The digital world creates a fresh set of variables for printing with new ways of production, color management enhancement, the requirement of more sophisticated management of information, consideration for DPI resolution and extended color gamut, and variations in press speeds with high-speed digital print on demand.

Exact reproduction
While four-color print has been around for over 100 years, today’s advanced technology allows us to end up with much sharper images with far more capability to reproduce exactly what the job requires.

Faster presses
Speeds of up to 100 ppm can now be achieved with the new generation of presses – even with card stocks or coated paper.

 Image enhancing
Formerly, you’d have to source optimum quality photos for every print job, but with new presses that offer built-in tools for image enhancement, the printer can automatically improve lower quality imagery. Brightness and color adjustments can also be made by the print devices themselves on the fly, resulting in a higher quality print every time.

Workflows
New print technology enables us to automate workflows that were previously carried out manually, executing complex jobs and automating the entire process so the job completes perfectly.

Getting “phygital”
Electronic paper and digitization have not hampered the development of technological innovations in the printing industry. In fact, the confluence of print with digital platforms ushered in tools like QR codes and augmented reality, bridging the two mediums.

Direct mailing gains
Direct mail is more sophisticated than ever with advancements in tracking, informed delivery and targeting. Today, data mining and modeling net lists that are monumentally specific, zeroing in on the most ideal targets.

Print Drives America continues their promotions of print with their ads, appearing in a Wall Street Journal national edition story. “PRINT IS HI-TECH” explains that print today harnesses the best marketing technology that precisely targets recipients. Files for the ads are available to all – printers, vendors and publications. The ads may be customized with their own company signatures. Visit pialliance.org/print-drives-america-foundation/ to download files. Posters and mailing pieces are also available.

The takeaway
Technology is indeed a boon to the printing industry. Without it, we wouldn’t have the progress that we continue to enjoy. It is technology that brings us digital printing, ground-breaking inkjet systems, mass customization, novel substrates and state-of-the-art finishing. As the print industry continues to evolve and change to meet new demands, it brings more variables and even more printing options and advancements.

New print technology can completely change your business and elevate your selling success by expanding your offering and giving you a competitive edge. What are your competitors doing with print? Are they embracing new technology? Navitor’s innovations allow our distributor partners to be smarter, leaner and more productive. And the best news? It isn’t technology for its own sake – these are practical solutions that will help you get ahead and conquer the diverse challenges of the digital age.

Just How Colossal is Print?

Modern media comes in many different formats, including print media, television, movies, video games, music, cell phones, various kinds of software, and the Internet. Many are surprised that PRINT is the largest media. In fact, print media and its many segments are larger than broadcast, the internet and all other media combined.

The G.O.A.T.
Print media has been the number one advertising method for centuries. No new media has been able to beat the still-rising popularity of print media mainly because it is one of the most trusted ways of communication and one of the least expensive ways to reach a broad audience fast.

Categories on the rise
Of the various print categories, labels and packaging is the biggest. Labels and packaging prompt millions to make daily decisions and purchases, and in 2020 became the first print category to exceed one trillion dollars – that’s a pretty significant milestone. Other print categories going through the roof these days are book printing, corrugated, direct mail, advertising inserts and catalogs. Direct mail’s resurgence has become viral; printed books are climbing, while at the same time digital downloads are well … down.

Getting the word out
To mark the significance of print and promote the use of it, Print Drives America Foundation’s national advocacy initiative includes a “PRINT IS COLOSSAL” ad that helps get the word out about print being the largest communications media, larger than broadcast and online media and all other media combined. Their message is simple and to the point: Print is colossal and yes, it’s even growing!

Print vs. digital
Some companies mistakenly undervalue print media advertising, thinking the digital era has ushered in more efficient forms of marketing. However, comparing print media and electronic media proves that print media provides a boatload of advantages including being more effective at targeting and making a lasting impression.

While the internet has revolutionized the spread of information and colored the way we think about advertising, digital advertising has a few drawbacks including more competition and poor click through rates. Most websites average four digital ads per page view, and studies reveal that 80% of people have never clicked on a banner ad. That’s major.

For any media to have remained at the top for so long and still be popular signifies its excellent benefits. Let’s dive in.

Highly targeted
Print media is a straightforward and affordable medium to reach customers and sell more products. It allows for effective advertising by spreading awareness within more accurately targeted audiences and specific geographical areas.

Easy budgeting and expense management
Costs are clear and simple to obtain, making planning and budgeting a breeze.

Excellent ROI
Print media holds the unique advantage of gaining profits through targeting consumers most likely to buy, outweighing the investment.

Higher frequency of exposure and viewing
Online ads are sort of a flash in the pan, and largely ignored as an inconvenience while surfing. Unlike digital messaging, print media doesn’t disappear after generating an impression, which offers repeated exposures. Additionally, consumers are more receptive to printed media because they aren’t distracted when exposed to it. Physical pieces hold a reader’s attention and are often reviewed multiple times and can also be shared with others.

Capitalizes on the power of our senses
Printed media leaves a lasting impression as the consumer engages with it in a more in-depth manner. The sensory experience of touching the carrier of an ad improves the impact it has on consumers. In surveys, most people report they find it easier to read print media over digital content.

Offers a ton of control and flexibility
With so many options and add-on features, print offers flexibility in selecting the ideal solution to fit requirements and budget. You can go big or go as small as you like to get your desired results.

The trust factor
Credibility increases reader loyalty and research shows that print media is one of the most trusted mediums out there. People buy from those they trust.

Excellent top-of-mind advertising
Print is best at keeping a product, brand or service in the consumer’s mind, and at the same time is exceptional at prompting action. Print also promotes excellent recall value over time, which increases the likelihood of consumers taking action after initial exposure as well.

The bottom line
Advertising with print media has stood the test of time and remains the most viable and potent platform any business can use to build their brand, and reach and connect with consumers. When used in tandem with digital, like leading readers to websites or online stores, print provides a concrete foundation that allows businesses to reap the benefits of a solid omnichannel strategy. Navitor has a range of products and services to support your customers’ growing print needs and impact their results.

Announcing Price Increases to Your Customers

Businesses across the nation are facing price increases. They must absorb some and in turn pass on the rest to their clients in order to maintain profit margins and continue stable growth. Breaking that news to your valued customers can be unpleasant, but informing them in advance is proven to soften the impact and help maintain customer loyalty.

Typically, a price increase can be shocking, however, in today’s climate most of us are becoming accustomed to higher costs due to supply chain disruptions and labor shortages. Having conversations with your customers to inform them of price changes and the underlying factors driving elevated costs will build trust and help you maintain your solid relationships. The clearer you are with your customers, the less potential for misunderstanding and surprise. Be transparent about the price changes by communicating with them directly. Send a letter or email to inform them in advance. We recommend your email or letter includes full information about new prices, a detailed description of current market conditions, and other loyalty-boosting elements.

  • Give the reasons – a comprehensive explanation for the price increases covering all the points and supporting real needs to deliver the same or better product or service.
  • Be clear you are not chasing undue profits, yet merely responding to the market environment to maintain consistently sound product quality.
  • Be polite, but do not apologize for the new plans and your financial strategy.
  • Note the duration of the business relationship and what you have achieved together.
  • Thank them. Let them know you are happy to have their business and remind them of the importance of your relationship.
  • Form a unique offer to offset initial pricing impacts or expedite orders pre-increase.
  • Offer to chat or call to answer any questions or address their concerns.
  • Ask for a reply. This confirms they received the communication and eliminates any possibility of surprise.

A letter or email might look something like this:


Dear {Fname},

Businesses across the nation are facing price increases that they must absorb as well as pass on in order to maintain consistency in product quality – and we are not exempt. We are seeing material costs across all categories increase by double-digit percentages. Factors impacting pricing and availability include but are not limited to:

  • Material costs
  • Product availability limitations
  • Shipping disruptions
  • Rising demand
  • Inventory shortages
  • Labor shortages

We value you as our customer and appreciate working for you these past XX years. In that time, we have accomplished much, including {this} and {that}.  

Our priority is to provide you the same level of service and quality you expect and deserve. In order to accomplish that, it is inevitable we increase pricing. We will continue to work hard to minimize the impact the supply chain disruptions have on your business.

What to expect and when:

{Details of anticipated price changes}

{Unique offer and expiration date}

Let us know your thoughts. Call XXX-XXX-XXXX or email email@domain.com today to continue this conversation.

Sincerely,
{Contact info}


More communication is better
It is a good idea to also publish price increase announcements on your website and consider providing a chat feature to address your customers’ questions or concerns. Be sure to update your marketing materials to reflect new conditions. Fully informed customers are more likely to remain as customers. Because they are vested in a stable relationship, modest price increases are typically not deal breakers, and informing them of the circumstances driving the fluctuations allows them a sounder foundation for accepting the changes and making informed decisions going forward.

It’s not all bad news
Some good news for you is the benefit you have with working with Navitor. Prices are increasing across the board in our industry and we are seeing our competitors rolling out much higher increases than ours. Because we have scale, it minimizes the percentage of increase so you don’t have to absorb the entirety of the price increases.

Always here for you
Staying on top of market trends and industry conditions gives us the means to help you deliver the best customer experiences. We go into detail of the impacts on the print supply chain along with providing mitigation tools for you in our digital flipbookSupply Chain Impacts on the Print Market, A distributor’s strategic guide for navigating price increases. In this overview you will find insights into the print markets, the impacts to manufacturing, and mitigation steps we’re taking to minimize the impact. We also share specific steps you can take to reduce the impact to your business. It is filled with resources and content to help you understand so you can take action from an informed position

To make sure you’re giving your customers what they need and addressing topics important to them, rely on us as your go-to resource for thought leadership and innovation.

The Print Industry Promotes Its Green-ness

How eco-friendly is print? The answer might surprise you. When you think about the most environmentally friendly industries in the world, the print industry is probably not the first one that pops into your mind. The assumption is since we use paper, we must not be very green, right? Yet, the printing industry takes its responsibility to the environment very seriously.

Print is greener than you may think
There are a few significant drivers that make print a solid, eco-friendly choice. We’ve compiled some of the main truths that illustrate print’s green-ness and debunk the misperceptions: 

  • Paper is recyclable
    Paper is the most recycled product in North America. The use of recycled paper reduces greenhouse gas emissions, carbon emissions and the overall energy needed for print production. Paper manufacturers can use the same recycled material up to seven times before it becomes unusable.
  • Paper is renewable
    In the US, nearly 40% of paper comes from recycled materials. The remaining 60% must come from sustainable sources including managed forests and lumber byproducts.
  • Print marketing has a smaller carbon footprint than digital marketing
    Carbon emissions are only produced once in the printing process during the momentary application of ink to paper, compared to online where energy is used 24/7 to transmit data among millions of devices (which too swiftly become permanent landfill). Reading on a screen requires a power source, and each time a digital device is used, more carbon emissions are created.
  • Digital media is NOT greener than print materials
    Each year, millions of metric tons of e-waste are generated on our planet. The energy used to send emails also produces billions of metric tons of CO2 per year – about the same as a million cars.
  • Print production is good for trees
    The print industry plants four times as many trees than they harvest each year. Almost all of the trees used come from responsibly managed forests, and those folks are replanting more than 4 million trees per day. We now have 20% more trees in the U.S. than we did 50 years ago.

Green methods of print
The print industry has been on the forefront of creating new and sustainable processes for years. Printers have adopted many of the following important green practices in order to streamline production and reduce the impact on the environment:

  • Responsible paper sourcing
    Making sure that paper and other raw materials come from environmentally sound sources.
  • Exercising eco-friendly paper practices
    Recycled printing paper is both more accessible and more affordable than ever before and some eco-friendly papers today are made by paper companies that offset the carbon impact of producing the paper, making it carbon neutral.
  • Considering other power sources for sourced paper
    Other types of eco-friendly paper are produced using renewable energy, such as wind power.
  • Sourcing tree-free paper
    A unique and green printing technique includes using tree-free paper. These paper alternatives are derived from vegetable products such as bamboo, jute, wheat, straw or agricultural waste.
  • Noting the percentage of post-consumer waste in their recycled paper
    Currently, there are more options available than ever before, including paper which is made with 100% post-consumer waste.
  • Eliminating wasteful production practices
    Using print-on-demand services in place of bulk printing and storage dramatically reduces waste, lowers the client’s cost of obsolete materials and eliminates backorders.
  • Using soy and vegetable-based inks
    Turning away from traditional, petroleum-based ink is one of the best moves a printing company can make toward going green. Petroleum-based inks are made out of non-renewable oil and release VOCs which have a number of negative environmental impacts. Vegetable-based inks are more sustainable and release no VOCs.
  • Practicing overall energy efficiency
    Operating with the most energy-efficient machines, appliances, heating and air conditioning systems, and using CFL and LED light bulbs are ways to achieve considerable long-term energy-conserving results.

These and other sustainable printing processes increase a responsible printing company’s commitment to the environment by bringing green solutions to a market where assumptions are far too common. In actuality, many of the negative perceptions people have about the sustainability of print are false and industry advocates are launching campaigns to set the record straight.

Promoting the positive of print
Last month, the Printing Industries Alliance (PIA) foundation, Print Drives America, placed an ad in the national print edition of the Wall Street Journal, headlined “PRINT IS GREEN.” It is one of four in a series of advertisements meant to dispel myths about print and encourage its use. What They Think endorsed and publicized Print Drives America’s press release “One Million Wall Street Journal Business Readers See Page Three Ad That Emphasizes the Positive Use of Print,” which covered the WSJ article, furthering their exposure.

Print Drives America is the foremost advocate that the national print industry has in their corner, and they have enthusiastically become the voice of the industry. They give the print industry a stronger voice to demonstrate its amazing ROI and communicate its many benefits, including the strong consumer preference for print. Additionally, PIA and their foundation champion print by offering InDesign file templates and pdfs of the four-part, print-promoting campaign for companies and other organizations to download and edit. Participating businesses can easily add their company logo to create posters, send direct mail or place print ads.

We’re here for you
Navitor has a range of products and services that use the green printing methods referred to above. We have long been committed to improving our processes and helping our distributor partners and their customers choose options that reduce environmental impacts.

Supply Chain Shortages Are Hitting Print

The scale of the pandemic’s impact on supply chains, manufacturing, labor and costs eclipses anything most manufacturers have experienced before. As these conditions hit the print industry, we’re seeing material costs across all categories increase over 10%. Have you been watching the supply chain? The New York Times article How the World Ran Out of Everything takes a deep dive into Just In Time (JIT) manufacturing, inventory shortages and the global shipping chaos. CNBC reports that supplier price increases climbed 6.6% in May – the largest 12-month increase on record. Reuters imparts that manufacturing is slow-going due to shortages of inputs and rising demand in their article “Supply chain bottlenecks amid roaring demand slow U.S. manufacturing”.

We are on top of it
Buying raw materials and manufacturing products requires a dependable and undisrupted supply chain. The increased demand and limited availability of materials and services has had a huge impact on turn times and the final cost of goods across all industries. It takes creativity and careful analysis in order to stay on top of the fluctuations and navigate the disruptions. That’s why we are closely monitoring seven core markets that effect our business, allowing us to gauge the impact on us as well as how it impacts our valued distributors.

Markets we’re watching and a snippet of current findings

  • Paper Market
    • All graphic paper costs have increased and availability on just about every grade of paper is limited.
  • Label Market
    • Pricing pressures, substantial inflation and paper pulp price increases compounded with domestic freight and ocean transportation disruptions are causing imbalances to the market.
  • Retail Signs & Graphics Market
    • Pivots in product demand, rising costs and surcharges are a few of the conditions shaking things up.
  • Packaging Market
    • Demand is elevated while earnings are down and prices are way up.
  • Promotional Market
    • The promo market continues to grapple with rising prices and inventory issues.
  • Logistics Market
    • Fuel costs, truck scarcities and TL rate increases continue to challenge freight markets.
  • Labor Market
    • Employee scarcities, a high number of job openings and demand for higher pay will take a while to sort out.

We go into much greater detail of the impacts on the print supply chain along with providing mitigation tools for you in our digital flipbook: Supply Chain Impacts on the Print Market, distributor’s strategic guide for navigating price increases. In this overview you will find insights into the print markets, the impacts to manufacturing, and mitigation steps we’re taking to minimize the impact. We also share specific steps you can take to reduce the impact to your business. It is filled with resources and content to help you understand so you can take action from an informed position.

Benefits amid the changes
Some good news for you in all of this is the benefit you have with working with Navitor. Prices are increasing across the board in our industry and we are seeing much higher increases than ours rolling out in competitive companies. Because we have scale, it minimizes the percentage of increase so you don’t have to absorb the entirety of the price increases.

We’re here for you
Staying on top of market trends and industry conditions gives us the means to help you deliver the best customer experiences. To make sure you’re giving your customers what they need and addressing topics important to them, rely on us as your go-to resource for thought leadership and innovation.

Your Buyers Spoke. We Listened.

Without a doubt, exploratory market research surveys bring understanding around certain aspects of a target market, allowing for improvement in the quality of decisions. Uncovering attitudes, opinions, beliefs and behaviors nets a glimpse into your buyers’ worlds, and the impact of those insights and feedback can be huge. Helping you set your brand apart from the competition was a driving factor behind our recent end-buyer survey project. We surveyed hundreds of CEOs and Business Owners of small, medium and large companies across the U.S. to get a better sense of their business priorities for the next 6-12 months.

What YOUR Customers Are Saying
The top priority for business recovery in 2021 across all survey responders is communication with current customers. These results validate what we are observing in the marketplace and are further substantiated by upward trends in mailings, and increases in the envelope category, personalized packages, and kitting and fulfillment. Ranking second on the list of priorities is new client acquisition. Employee safety rounds off the top three.

  • For large companies, their top three (in order) are: communication with current customers, technology and eCommerce initiatives, and employee safety. Of least importance to large companies: executing marketing campaigns, then community support / safety and vaccination sponsorship.
  • For small companies, the top three priorities are identical to the overall results: communication with current customers, new client acquisition, and employee safety. Of the least importance to small companies is talent acquisition. Technology and eCommerce initiatives ranked second to last.

Understandably, employee safety was a top-three priority for all respondents, companies big and small. With the year we just had, it makes sense that it is a top priority for businesses out there.

Where End-Buyers Need Support
In ranking where they need the most support in carrying out their short-term objectives, half of all respondents ranked help with customer research as the top need. Safety and awareness for operations and cost-savings within the supply chain tied for second place with 37% of survey-takers ranking each of them as need number two.

  • For large companies, help with customer research fell further down to number four in their needs. They see safety and awareness for operations as where they need support the most, followed by ideas for employee engagement, then technology support. Ideas for employee engagement fell to the bottom of the list for smaller companies and streamlining administrative tasks ranked lowest for larger companies. The interest in cost savings is notable and validates the importance of pitching to larger companies a technology solution that streamlines order flow and eliminates touches.
  • Smaller companies closely aligned with the majority responses, and ranked needing help with customer research as their top choice, followed by cost savings within the supply chain, and then shifting their third to streamlining administrative tasks.

Rating Employee Engagement
In regards to employee engagement, ranking in order from one to five, the survey showed us employee safety lands in the top spot most often (by a large margin), followed by connecting with remote employees, then health and wellness awareness campaigns. At the bottom of the ranking overall was bringing employees back to the office.

  • For large companies, correlating with the masses, 34% ranked employee safety as number one, and connecting with remote employees was voted number one by 31% of responders from that group. 22% of large-company responders chose health and wellness awareness campaigns as the top ranked.
  • For smaller companies, connecting with remote employees nabbed number one most often

Vaccine Support
When asked how their company is supporting COVID-19 vaccination efforts, 70% responded that their company is taking action.

  • 25% noted their company is encouraging employees to get vaccinated and are offering time off, childcare, flexible schedules or information on where to go.
  • 21% answered that their company is supporting COVID-19 vaccination efforts by either following safety guidelines and preventative measures or having employees work remotely.
  • 13% of survey-takers said their companies are facilitating a vaccine clinic or sponsoring free vaccinations. Of that grouping a few noted offering free tests and mentioned their support of recovery efforts in the community.

What Does It Mean to Me?
All this data is powerful – but it’s powerless without the right analysis. What’s a survey without translating the findings into actionable items that drive data-backed strategies? The fact that executing marketing campaigns is a low priority yet customer communication is the top priority gives us some valuable insight. What does this mean for you? When prospecting, make sure to use the language of your customers’ priorities:

  • Say: “Are you looking to improve your customer communications?”
  • Don’t Say: “Are you looking to increase your advertising to customers?”

Editing your pitch in this way shows that you care about what is going on with your customers, and will help you to improve their experience and better serve their needs.

When considering end-buyer top priorities, prepare to discuss ways to execute effective and meaningful communications to current customers.

  • Do: Plan demonstrations to present ideas for new client acquisition campaigns.
  • Do: Promote ways to support their efforts to ensure employee safety through communications, signage and supplies like partitions and hand-sanitizer stations.
  • Do: Update your website and social presence. Find ideas in the Outreach Kit.

Where end-buyers say they need help presents additional opportunities for you.

  • Do: Provide innovative solutions that support their safety and awareness needs, cost-saving ideas, plus original and creative options for employee engagement cover what they are asking for.
  • Do: Provide communications that are relevant to your customers’ industry. Navitor’s free content page for distributors has over 100 pages of ideas, products, text and imagery you can use as your own with your customers.

Because vaccine support efforts are underway, there are opportunities for you to solve some of your customer’s challenges.

  • Do: Outfit sites and help your customers communicate information and guidelines. This will solidify your position as a valuable partner.
  • Do: Supply vaccination locations and clinics with unique products. Check out the list of top products and support materials here.

We’re here for you
Tapping into your buyers’ opinions and insights allowed us to spot common trends and gather pertinent data. This data gives us the means to help you deliver the best customer experiences.

To make sure you’re giving your customers what they need and addressing topics important to them, rely on us as your go-to resource for ideas and innovation. Navitor has a ton of options and ideas and offers free content and marketing collateral for distributors like you that you can use as your own.